How to Achieve Customer Satisfaction

Event Details

One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction.

This month’s Business Network presentation will focus on how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Attendees will learn about how a business should apply The Customer Satisfaction Formula to increase customer loyalty and positive word of mouth promotion and also how to minimise customer dissatisfaction by implementing service recovery tactics.

Learning Objectives

1. Understand customer satisfaction

2. Learn about The 6 Benefits of Customer Satisfaction

3. Identify how to apply The Customer Satisfaction Formula to your business

Learning Outcomes

1. Increase customer loyalty and positive word of mouth promotion

2. Maximise customer satisfaction by training your team to ‘do it right the first time’

3. Minimise customer dissatisfaction by implementing service recovery tactics

Randall Walker has over 20 year’s business development and consulting experience and specialises in strategic marketing and planning, techniques to improve customer service and entrepreneurship and innovation.

This presentation is a great opportunity to review your approach to providing exemplary customer service and to put in place actions to achieve success!

Bring a pen and paper to get the best outcomes from the session.