Terms & Conditions

Destination Shellharbour
Shellharbour City Council
Shellharbour Civic Centre
76 Cygnet Avenue (Locked Bag 155)
Shellharbour City Centre NSW Australia 2529


ABN: 78 392 627 134 


Travel arrangements and prices detailed on this www Internet site are provided and coordinated by Destination Shellharbour

Destination Shellharbour has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by Destination Shellharbour, only as an agent for the person, business or company providing the services. Destination Shellharbour does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.


We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how Destination Shellharbour handles and protects your PII in accordance with commonly accepted privacy principles.

Destination Shellharbour reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@shellharbour.nsw.gov.au or sent via postal mail to:

Destination Shellharbour
Shellharbour City Council 
Locked Bag 155
Shellharbour City Centre NSW Australia 2529



In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

Destination Shellharbour collects PII when you:

• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with   bookeasy.com.aucentre.com.

• Contact tourism@shellharbour.nsw.gov.au
Destination Shellharbour collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.


Destination Shellharbour uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitshellharbour.com.au may be used to:

• Purchase Destination Shellharbour products or services
Information collected when you purchase from Destination Shellharbour is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.

• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.


Destination Shellharbour does not disclose any information about customer bookings to anyone except in the following circumstances:

• Accommodation suppliers
Destination Shellharbour provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Destination Shellharbour offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Destination Shellharbour.

• Legal obligations
Destination Shellharbour may be required by law to disclose information provided by you to Destination Shellharbour for the purposes of obtaining products or services from Destination Shellharbour. Destination Shellharbour may also disclose information against someone who poses a threat to Destination Shellharbour’s interests (such as customer fraud) or whose activities could cause harm to others.


Destination Shellharbour believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

• Booking information
If at anytime you would like to alter the PII you provided to Destination Shellharbour in your booking, please contact us.
• General

If at anytime you wish to enquire about any of your PII that is stored by Destination Shellharbour please contact us.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Payment is due within 72 hours of receiving written confirmation from Destination Shellharbour. Please proceed to our “Secure Payment” form to submit credit card details.

Cancellation Policy

Please note all bookings will inccur a AUD$3.50 (inc GST) booking fee.Cancellations of Confirmed bookings (where payment has been made) will attract AUD$22.00 (inc. GST) Administration fee. Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.  Customers can contact Destination Shellharbour directly via email or phone to request a refund which are subject to the individual operator’s terms and conditions.   


These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.


NSW Fair Trading has developed a Code of Conduct for Short Term Rental Accommodation, this can be viewed here or on the NSW Government Fair Trading Website


All information on this web site is correct at time of publishing. All companies listed are members of Destination Shellharbour.

This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.

Destination Shellharbour makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Destination Shellharbour shall not be responsible for the propagation of computer worms or viruses transmitted from the site.